The information we collect and how we us it
At Remi Eros we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Business Services we provide:
Types of information we may collect from you and how we may use it for our Beauty and Style related services
Information you provide us about you and how we may use it.
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred lash extensions, colour formula for your brows, and your preferences to personal well-being / beauty products to help use provide appropriate post care advice.
We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Information about you is collected when you make a booking, sign up to our newsletters, for our loyalty program or competition to be able to provide beauty & makeover services to you. Examples of how we might process your data is listed below:
Your Appointment confirmations and reminders:
We will contact you via email or SMS or phone to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.
Information our website automatically collects about you.
With regard to each of your visits to our website we may automatically collect information including the following:
- technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;
- information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.
[Describe any other types of information you may collect through third party services you may have enabled on your website not linked to Cleverbox (ie. other tracking, marketing or SEO services)]
Information we automatically collect about you. We will use this information:
- to administer our site including troubleshooting and statistical purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- security and debugging as part of our efforts to keep our site safe and secure.
This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information.
Find out how Google uses your data at https://support.google.com/analytics/answer/6004245. [Make this link to the GoogleAnalytics page]
Data processors and data locations:
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise.
For a list of software providers and data storage you may contact us at firstname.lastname@example.org to:
- Request information we have stored about you.
- Request we remove all identifying information about you.
- Make a complaint.
Disclosure of your information
Any information you provide to us will either be emailed directly to us or may be stored on a secure server located XYZ. We use a trusted third party website and hosting provider (XXX) to facilitate the running and management of this website. (XXX) meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that (XXX) process, is kept secure and only processed in the manner we instruct them to. (XXX) cannot access, provide, rectify or delete any data that they store on our behalf without permission.
We do not rent, sell or share personal information about you with other people or non-affiliated companies. [Check this statement is in accordance with your internal data processing activities and outline any other storage of information inline with your internal data policy (ie. Do you have a database of personal data stored on third party platforms such as MailChimp?)]
We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights – access to your personal data
You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to Remi Erogbogbo, Remi Eros, Studio 11, 82 Southwark Bridge Rd, London, SE1 0AS.
We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).
Third party links
Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.